Providing information to patients is not new. If you’ve ever been involved with a survey or research project, you will be familiar with ‘patient information leaflets’. However, these are often inadequate and poorly written, with confusing technical terms and jargon.
The National Standards for Public Involvement describe ‘good’ communications in patient involvement. They emphasise the use of plain language for ‘timely, two way and targeted communications, as part of involvement plans and activities’. Three quality indicators are included in the Standard:
When you have developed your plan:
Visit our Plain English Resources for guidance on writing for a lay audience and for people with special needs (disabilities, hearing loss etc).
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